Customer Service Mission Statement
Our Customer Service mission at AMETEK/Precitech is and has always been to insure for the 100% satisfaction of our customers. In our ever evolving economy we pride ourselves in forming a long term partnership with a keen understanding of our customer’s goals and objectives. Our international service team truly values the relationship component of customer service while striving to continuously improve our technical capabilities and product offerings to provide cost effective solutions for the growing scope of customer needs. As the industry world leader providing service from eight offices in seven countries we embrace this challenge with commitment and enthusiasm. Our vision is one of innovation and product excellence to help the growth of our customers’ businesses and our stature in the Ultra-Precision Technology field.
Specialized Products and Services
Technical Support. The AMETEK/Precitech service team is committed to responding immediately to customer requests of any type. From routine quotations to on-site visits or spare part shipments, we have a history of offering a rapid response to support your service needs and to insure machine uptime. With over 100 combined years of experience, we have provided countless equipment and training solutions world-wide in real time by use of mobile and office based telephone, email and webcam tools. And of course, we travel globally on a moment’s notice.
Annual Preventive Maintenance and Service Contracts
The AMETEK/Precitech service team recognizes the importance that preventive maintenance serves to maintain machine uptime and to achieve maximum machine utilization. Many of our customers take advantage of our cost effective annual maintenance service options. We offer both standard and tailored plans to best suit the needs of the customer. Let us work with you to craft your plan soon.
Maintenance and Applications Training Programs
The Ultra-Precision Technology industry is one of the cutting edge technologies that demand unique and complex applications, engineering innovation, and machining competence. We understand these challenges and recognize the continuously changing industry landscape and how companies must keep pace. The AMETEK/Precitech service team offers comprehensive training programs to advance new or experienced operators and maintenance technicians along any part of the learning curve they may require. We have provided countless customers with the tools and skill set needed to successful optimize machine use and provide both standard and custom productivity solutions to improve their overall manufacturing effectiveness.
\Retrofit and Upgrade Solutions
As the OEM provider of advanced technology machine tools we are intimately familiar with the challenges of hardware aging and obsolescence. We are constantly faced with the need to support legacy machines that in many cases have been well maintained and are in very good mechanical condition. For these requirements, we offer control and software upgrades, developed position feedback and other accessory enhancements, and several productivity options that can bring older machines up to modern revision levels with enhance performance while providing future supportability. Contact us today for information about our extensive upgrade solutions.